Conditions of sale

These Terms and Conditions, may be changed or updated at any time by Group Catapano, even without notice.
All the prices of the products shown on the website, for which an offer to the public, include VAT and are net of transport costs which will be clearly displayed before the finalization of the order.

Order Confirmation
Group Catapano discretion may require the consumer and / or customer a confirmation e-mail of the order made.
Availability of Products
If an order exceeds the amount present in the warehouse Group Catapano notify within 72 hours of the lack of availability and the possible waiting for the fulfillment of the order, if the customer and / or consumer does not agree to wait as long as necessary for the delivery of the contract will be terminated and Group Catapano provide for the immediate reversal of the payment.

Billing
The commercial invoice must be specifically requested.
 

Support
The Customer Service provides a complete pre-and post-sales. Access to the customer service is via our contact form.

Warranty
All products offered by Group Catapano are covered by original manufacturer's warranty of two years for defects of conformity, in accordance with Decree 24/02.
Warranty does not cover damage caused by misuse and we accept no responsibility for any direct or indirect damages resulting from improper use of products sold by us.
If the customer wants to take advantage of the guarantee of a product purchased, simply contact our Authorised Service Centres listed on the products or Customer Service.

Right of Withdrawal
Catapano Group recognizes the consumer, who for whatever reason are not satisfied, the right of withdrawal as provided by law without any penalty and without specifying the reason.
This right may be exercised only by consumers, so all purchases made for purposes unrelated to business or profession, that is where you insert a reference to VAT in the order form, do not enjoy this right.
The deadline to exercise this right is 10 working days from receipt of goods, within which the customer is required to return the goods and notify us by registered A / R at:
Group Catapano CIS NOLA - 80035 NOLA (NA)
Where the right of withdrawal is manifested by fax or via e-mail through our contact form, must be confirmed through letter A / R at the above mentioned address within the next 48 hours.
Important. In the letter in which you require to exercise the right of withdrawal is necessary to indicate details of a bank account or post office to make the crediting due (CIN code, ABI, CAB Code, Account number, account holder).
To exercise the right of withdrawal is necessary that:
• The client expresses its intention to exercise the right of withdrawal in the manner described above
• the item purchased is not used, undamaged and returned in original packaging, complete in all its parts (including any documentation and accessories: manuals, brochures, etc ...)
• The product is delivered on time and in the manner described above. The costs of delivery shall be borne by the Customer. It is understood that the risks of transport for the return of the items are borne by the consumer.
Once the goods arrived at our warehouse, it will be examined for any damages not caused by transport.
After checking the integrity of the goods, we will credit you the sum already paid by bank transfer to the account you indicated to our

Customer Service.
The refund relates solely to the product price and will be made no later than 30 days from the time when we will return the goods for which you want to exercise the right of withdrawal.
The only costs are those borne by the Customer for the return of the product.
The consumer may not exercise the right of withdrawal for products made to specifications or clearly personalized or which by their nature can not be returned or are liable to deteriorate or expire rapidly.

Product delivery
Catapano Group delivers its products within the Italian National Territory, the Republic of San Marino, the Vatican City and in all the countries of the 'European Union.